Integrations Overview
Recapt integrates with your existing tools to keep you informed when issues are detected or when user sessions need attention. These are notification channels. The core detection and fixing happens automatically.
Available Integrations
| Integration | What it does |
|---|---|
| Slack | Get notified about new issues, share session links with your team |
| Zendesk | See relevant sessions in support tickets |
| Intercom | View session context in customer conversations |
When Integrations Help
Issue Notifications
When recapt detects a new issue (rage clicks, dead clicks, console errors), you can get notified in Slack. This is useful for:
- Awareness: Know when something breaks before users complain
- Triage: Quickly assess severity and decide if it needs immediate attention
- Handoff: Share issues with the right team member
Support Context
When a customer contacts support, the Zendesk and Intercom integrations show their recent sessions directly in the ticket. This helps support teams:
- See what happened: No need to ask "can you describe the issue?"
- Reproduce issues: Watch the exact sequence of events
- Escalate with evidence: Share session links with engineering
Team Collaboration
Share session links in Slack to discuss specific user experiences with your team.
What Integrations Don't Do
Integrations are notification channels, not the core product. The self-improvement workflow runs independently:
| Feature | Requires integration? |
|---|---|
| Issue detection | No |
| Root cause diagnosis | No |
| AI-generated fixes | No |
| Fix verification | No |
| Session recording | No |
| Behavioral scoring | No |
| Slack notifications | Yes |
| Session context in tickets | Yes |
If you never set up integrations, recapt still detects issues and the self-improvement workflow still works. You just won't get notifications in external tools.
Setting Up Integrations
- Go to Settings > Integrations in your Recapt dashboard
- Click Connect on the integration you want
- Complete the OAuth authorization
- Configure notification preferences
Coming Soon
We're working on additional integrations:
| Integration | Use case |
|---|---|
| Jira | Create tickets from detected issues |
| Linear | Create issues from detected problems |
| Sentry | Correlate errors with session context |
| Datadog | Connect behavioral data with APM |
| Webhooks | Build custom integrations |
Vote for integrations in Settings > Integrations to help us prioritize.
Next Steps
- Slack Integration: Set up Slack notifications
- Zendesk Integration: Add session context to tickets
- Intercom Integration: View sessions in conversations
- Self-Improvement Workflow: The core autonomous workflow